![]() ![]() “Airline expansions like this are important to global air service hubs like Houston,” Diaz said. ![]() The airline will be operating 15 daily departures from Bush Airport Terminal A at three separate boarding gates. Southwest’s customers can now fly between Bush Airport and five nonstop destinations: Chicago Midway, Dallas Love Field, Denver, Nashville and New Orleans. On Monday, April 12, Southwest Airlines’ inaugural flight to Bush Airport arrived from Dallas Love Field and was greeted by a celebratory water arch as it taxied to the ramp at Terminal A. “Whether traveling for leisure or business, Southwest customers can now fly from the Houston airport most convenient to them and experience the flexible polices and world-class hospitality that’s made Southwest a part of Houston’s community for 50 years.” “With Southwest’s expanded Houston service, we’re looking forward to bringing more options for local travelers,” Vice President of Southwest Business Dave Harvey said. Southwest remains a key employer in the City of Houston, providing nearly 4,000 jobs. ![]() The carrier moved to Hobby Airport shortly thereafter, though it operated service from both airports between 19. Southwest Airlines has a long history with Bush Airport. The airport served as one of three airports where Southwest operated on its first day in operation, June 18, 1971. “Welcome back home to Bush Airport,” Houston Airports Director Mario Diaz said. “No matter where you live or plan to visit in Houston, you now have ease of access to Southwest Airlines’ award-winning customer service at both of Houston’s world-class airports.” The airline needs to do more to protect its ground crews.HOUSTON (April 12, 2021) – After a 16-year absence, Southwest Airlines relaunched service at George Bush Intercontinental Airport, IAH, widening the airlines’ footprint in Houston to provide greater convenience for business and leisure travelers throughout the region. People need to be able to cycle in and out of the cold. In severe weather it’s unreasonable for workers to stay outside for extended periods. Our members work hard, they’re dedicated to their jobs, but many are getting sick, and some have experienced frostbite over the past week. Many of our people have been forced to work 16 or 18 hour days during this holiday season. The human factor also has to be a consideration. “When you’re dealing with sub-zero temperatures, driving winds and ice storms you can’t expect to schedule planes as if every day is a sunny day with moderate temperatures and a gentle breeze. If airline managers had planned better, the meltdown we’ve witnessed in recent days could have been lessened or averted. “When Southwest’s model changed” (from point-to-point), “preparation needed to change. The ground workers at Southwest Airlines are represented by Transport Workers Union (TWU). The Union is not willing to have their people blamed. If this part of the supply chain is not working, the snowball starts rolling and the whole chain breaks down. Ramp employees help planes park and handle the luggage. Ground operations in Denver were hampered by an unusually high number of absences among ramp employees. That led to the snowball effect that crippled operations.īut it was more than that. ![]() Southwest’s system, it turns out, could not keep track of where its crew members and pilots were after so many flights were canceled. What did happen?Īs soon as I heard how much worse Southwest was performing than their competitors, I knew there had to be an IT problem. But with the other models, bad things happening in one place can ripple through the system and lead to a cascading set of cancellations. If there is a plane flying between Richmond Virginia and Cincinnati Ohio - and something goes wrong – only the passengers on that route are affected. When it comes to resilience – recovering from something bad that happens – the simplicity of point-to-point beats hub-and-spoke or point-to point-to-point. But the point of all those options is to maximize profitability, not resilience. ![]()
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